Support

Email david@actuallyai.co.uk. Tell us which iPhone you use. If it’s about a scan, tell us roughly when you made it.

Scanning

How do I get a good result?

• Scan in daylight. Avoid harsh shadow. Wipe the lens.
• For the wall photo, fill the screen with bricks. Hold the phone straight on.
• For the close-up, get near enough to see the mortar’s texture.
• Brush off loose dirt if you can. Paint, render and soot make it harder.

Seam asked me to retake a photo

Seam checks each photo on your phone first. Blurry, dark or badly framed photos are turned away. They don’t use up a scan. Follow the prompt and try again.

How does Seam count the bricks?

iPhone Pro models have a LiDAR sensor, so Seam measures the wall. On other iPhones, you type in the wall’s length and height.

Why does Seam ask for my location?

Bricks are regional. Knowing the area helps Seam grade them. Seam records the postcode district and an area of about 500 metres. Never your exact spot. Only while the app is open. It’s optional. Say no and scan as normal. You can change it later in your iPhone’s Settings, under Seam.

Which phones work?

iPhone only, for now. Not iPad or Android yet.

Grade Cards

Why is there no price on my card?

Seam only prices bricks it’s fairly sure of. Below “Likely match”, you see the closest match without a price. See Safety and accuracy.

I think the Grade Card is wrong

Please tell us. Email the scan date and what you think the brick is. Corrections from people who know bricks make Seam better.

I got an asbestos warning

Don’t touch the material. Read the asbestos section of Safety and accuracy.

Scans and plans

How many free scans do I get?

3 without an account. Sign in with Apple for 10 more. After that, Pro gives 100 scans a month. Pro Plus gives 250. See Pricing.

“Seam is busy right now”

Lots of people are scanning. Nothing was charged and no scan was used. Try again a bit later.

I paid but my plan hasn’t appeared

Open the plans screen in the app. Tap Restore purchases. Subscribed before signing in? Sign in with Apple first, then restore. Still stuck? Email us with the date you paid.

How do I cancel?

Apple manages subscriptions. On your iPhone, open Settings. Tap your name, then Subscriptions, then Seam. Cancel at least 24 hours before it renews. Deleting the app doesn’t cancel your subscription.

Can I get a refund?

Apple handles payments and refunds. Ask for one at reportaproblem.apple.com.

Your account and data

You can delete your account in the app at any time. See Delete your account and our Privacy policy.